Between the company WellSolidarity, registered with the prefecture of Seine-Saint-Denis under SIRET number 948 610 977 00019.
The company can be contacted by email by clicking on the contact form accessible via the homepage of the website.
Hereinafter referred to as the “Seller”
On the one hand,
And the individual or legal entity purchasing products or services from the company,
Hereinafter referred to as the “Buyer” or the “Client”
On the other hand,
The following has been stated and agreed:
PREAMBLE
The Seller is the publisher of ritual sacrifice products and services for consumers, sold through the website well-solidarity.fr. The list and description of the goods and services offered by the Company can be viewed on the website.
Article 1: Purpose
These General Terms and Conditions of Sale determine the rights and obligations of the parties within the framework of the online sale of Products or Services offered by the Seller.
Article 2: General Provisions
These General Terms and Conditions of Sale (GTC) govern the sales of Products or Services carried out through the Company’s website and are an integral part of the Contract between the Buyer and the Seller. They are fully enforceable against the Buyer, who accepted them before placing the order.
The Seller reserves the right to modify these terms at any time by publishing a new version on its website. The GTC applicable are those in force on the date of payment (or the first payment in the case of multiple payments) of the order. These GTC can be viewed on the Company’s website at the following address:
well-solidarity
The Company also ensures that their acceptance is clear and without reservation by implementing a checkbox and a validation click. The Client declares that they have read all of these General Terms and Conditions of Sale and, where applicable, the Special Conditions of Sale related to a product or service, and accept them without restriction or reservation.
The Client acknowledges that they have received the necessary advice and information to ensure that the offer meets their needs.
The Client declares that they are legally able to enter into a contract under French law or validly represent the individual or legal entity for whom they are acting. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3: Price
The prices of the products sold through the websites are indicated in Euros, inclusive of all taxes, and exclusive of specific shipping costs. For all products shipped outside the European Union and/or French overseas territories, the price is automatically calculated net of taxes on the invoice.
The Company reserves the right to change its prices at any time in the future. Telecommunication costs necessary to access the Company’s websites are borne by the Client. Similarly, delivery costs, where applicable.
In exchange for the construction of wells for our clients, our company reserves the right to take a commission on the total amount generated by the construction of each well. This commission will be used to cover the costs related to this activity and to invest in future projects for the company, with the aim of improving the quality of our services and better meeting the needs of our clients.
We would like to clarify that this commission is included in the total price agreed upon with our clients and will not result in any additional costs for them.
Article 4: Conclusion of the Online Contract
In accordance with the provisions of Article 1127-1 of the French Civil Code, the Client must follow a series of steps to complete the contract electronically in order to place an order:
Information on the essential characteristics of the Product;
Selection of the Product and, where applicable, its options;
Provision of essential Client details (identification, email, address, etc.);
Acceptance of these General Terms and Conditions of Sale;
Verification of the order details (double-click process) and, where necessary, correction of errors. Before confirming the order, the Buyer has the option to check the details of their order, its price, and correct any errors or cancel their order. The confirmation of the order will result in the formation of this contract;
Following the instructions for payment, payment of the products, then delivery of the order. The Client will receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. They will receive a PDF copy of these general terms and conditions of sale.
During the ordering process, the Client will have the opportunity to identify and correct any errors made in entering the data. The language offered for the conclusion of the contract is French.
The terms of the offer and the general terms of sale are sent to the Buyer by email during the order process and are archived on the Seller’s website.
The storage of communications, the order, the order details, and invoices is carried out on a reliable and durable medium, constituting a faithful and durable copy in accordance with the provisions of Article 1360 of the French Civil Code. This information can be produced as evidence of the contract.
For products delivered, delivery will be made to the address provided by the Client. For the proper execution of the order, the Client undertakes to provide truthful identification details.
The Seller reserves the right to refuse the order, for example, for any abnormal request made in bad faith or for any legitimate reason.
Article 5: Products and Services
The essential characteristics of the goods, services, and their respective prices are made available to the Buyer on the Company’s websites, as well as, where applicable, the method of using the product. In accordance with Article L112-1 of the French Consumer Code, the consumer is informed by marking, labeling, display, or any other appropriate method, of the prices and special conditions of sale and execution of services before the conclusion of the sales contract. In all cases, the total amount due by the Buyer is indicated on the order confirmation page. The selling price of the product is the one in force on the day of the order, excluding shipping costs, which are invoiced in addition. These potential costs are indicated to the Buyer during the sales process, and in any case, at the time of order confirmation. The Seller reserves the right to change its prices at any time, while ensuring that the price indicated at the time of the order is applied.
When the products or services are not immediately executed, clear information is provided on the product presentation page regarding the delivery dates of the products or services. The client confirms having received details of the delivery costs as well as the payment, delivery, and execution terms of the contract, and detailed information regarding the identity of the seller, their postal, telephone, and electronic contact details, and their activities in the context of the present sale. The Seller undertakes to honor the Client’s order within the limits of available stock of Products only. If not, the Seller informs the Client; if the order has been placed, and in the absence of an agreement with the Client on a new delivery date, the Seller will refund the client.
The contractual information is presented in detail and in the French language. The parties agree that illustrations or photos of the products for sale have no contractual value. The validity period of the offer of the Products as well as their prices is specified on the Company’s websites, as well as the minimum duration of the contracts proposed when they involve a continuous or periodic supply of products or services. Unless otherwise specified, the rights granted under these terms are only granted to the individual signing the order (or the person holding the email address provided).
Article 6: Compliance
In accordance with Article L.411-1 of the French Consumer Code, the products and services offered for sale under these GTC comply with the applicable safety and health regulations, fairness in commercial transactions, and consumer protection. Regardless of any commercial guarantee, the Seller remains liable for defects in conformity and hidden defects in the product.
In accordance with Article L.217-4, the seller delivers goods in conformity with the contract and is responsible for defects in conformity existing at the time of delivery. They are also liable for conformity defects resulting from the packaging, assembly instructions, or installation when this has been agreed upon in the contract or carried out under their responsibility.
In accordance with legal provisions regarding conformity and hidden defects (art. 1641 of the French Civil Code), the Seller reimburses or exchanges defective products or those not corresponding to the order. The refund may be requested as follows: full refund of the amount paid for the product.
Article 7: Retention of Title Clause
The products remain the property of the Company until full payment of the price.
Article 8: Delivery Terms
Products are delivered to the delivery address provided during the order and within the timeframes indicated. These deadlines do not take into account the order preparation time.
When the Client orders multiple products simultaneously, these may have different delivery times. In case of delayed delivery, the client will be notified by email of the delay and may, at any time, decide whether or not to continue the service under the conditions and terms defined in Article L 138-2 of the French Consumer Code. The Seller will then refund the product and the “outward” shipping costs under the conditions of Article L 138-3 of the French Consumer Code. A contact phone number is provided in the order confirmation email (local call cost from a landline) to monitor the order. The Seller reminds that, from the moment the Client takes physical possession of the products, the risk of loss or damage to the products is transferred to them. It is the Client’s responsibility to notify the carrier of any reservations regarding the product delivered.
Article 9: Availability and Presentation
In case of unavailability of an item for more than thirty business days, you will be immediately informed of the anticipated delivery times, and the order for that item may be canceled upon simple request. The Client may then request a credit for the amount of the item or a full refund and order cancellation.
Article 10: Payment
Payment is due immediately upon ordering, including for pre-ordered products. The Client can make the payment by credit card or PayPal. Cards issued by banks domiciled outside of France must be international bank cards (Mastercard or Visa). Secure online payment by credit card is handled by our payment provider Stripe. The information transmitted is encrypted and cannot be read during transmission over the network. Once the payment is initiated by the Client, the transaction is immediately debited after verification of the information. In accordance with the provisions of the French Monetary and Financial Code, the commitment to pay made by card is irrevocable. By providing their banking information during the sale, the Client authorizes the Seller to debit their card for the amount indicated. The Client confirms that they are the legal holder of the card to be debited and that they are legally entitled to use it. In case of error or inability to debit the card, the Sale is immediately and automatically terminated, and the order is canceled.
Article 11: Withdrawal Period
In accordance with the provisions of Article L 221-5 of the French Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of their order before its execution. In accordance with Articles L. 221-18 to L. 221-28 of the French Consumer Code, this right of withdrawal cannot be exercised for services already performed or in progress. If the order has already been executed by the company, no refund will be made.
The right of withdrawal can be exercised by contacting the association via email at: contact@well-solidarity.fr.
In the event of exercising the right of withdrawal within the aforementioned period, the price of the purchased product(s) will be refunded, with administrative fees remaining the responsibility of the Client. These fees amount to €10.00 per order.
Article 12: Guarantees
In accordance with the law, the Seller assumes the following guarantees: compliance and hidden defects of the products. The Seller refunds the Buyer or exchanges products that are apparently defective or do not correspond to the order. The refund request must be made as follows: full refund by bank transfer or PayPal account.
Article 13: Complaints and Mediation
Where applicable, the Buyer may submit any complaint by contacting the company using the following details: by email at contact@well-solidarity.fr.
In accordance with Articles L. 611-1 to L. 616-3 of the French Consumer Code, the consumer is informed that they can resort to a consumer mediator under the conditions provided by Title I of Book VI of the French Consumer Code.
If the complaint to the Seller’s customer service is unsuccessful or if there is no response within two months, the consumer may submit the dispute to a mediator who will attempt, in complete independence, to bring the parties together to reach an amicable solution.
Article 14: Termination of the Contract
The order can be terminated by the buyer via email or phone call in the following cases:
delivery of a product that does not comply with the order specifications;
delivery exceeding the deadline specified during the order, or, failing that, within thirty days of payment;
unjustified price increase or modification of the product. In these cases, the buyer may demand a refund of the deposit paid, plus interest calculated at the legal rate from the date of receipt of the deposit.
Article 15: Intellectual Property Rights
Trademarks, domain names, products, software, images, videos, texts, or more generally any information subject to intellectual property rights remain the exclusive property of the seller. No transfer of intellectual property rights is made through these GTC. Any total or partial reproduction, modification, or use of these goods for any reason whatsoever is strictly prohibited.
Article 16: Force Majeure
The execution of the Seller’s obligations under these GTC is suspended in the event of the occurrence of a case of force majeure that would prevent their execution. The seller will notify the client of the occurrence of such an event as soon as possible.
Article 17: Nullity and Modification of the Contract
If one of the stipulations of this contract is annulled, this annulment will not result in the nullity of the other stipulations, which will remain in effect between the parties. Any contractual modification is only valid after a written and signed agreement between the parties.
Article 18: Personal Data Protection
In accordance with Regulation 2016/679 of April 27, 2016, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data, the Seller implements a personal data processing system for the purpose of selling and delivering the products and services defined in this contract. The Buyer is informed of the following:
the identity and contact details of the data controller and, where applicable, the representative of the data controller: the Seller, as indicated at the top of these GTC;
the contact details of the Data Protection Officer: LEGAL NOTICE;
the legal basis of the processing: the contractual execution;
the recipients or categories of recipients of personal data, if any: the data controller, their marketing services, IT security services, sales, delivery, and order processing services, subcontractors involved in delivery and sales operations, as well as any legally authorized authority;
no transfer outside the EU is planned;
the data retention period: the time of commercial prescription;
the data subject has the right to request access to their personal data, rectification or deletion of it, or limitation of processing related to the data subject, or the right to object to processing and the right to data portability;
the data subject has the right to lodge a complaint with a supervisory authority;
the information requested when placing the order is necessary for the establishment of the invoice (legal obligation) and the delivery of the goods ordered, without which the order cannot be placed. No automated decision-making or profiling is implemented during the ordering process.
Article 19: Applicable Law and Clauses
All clauses in these general terms and conditions of sale, as well as all purchasing and sales operations referred to herein, will be subject to French law.
